1. What products do you sell?
We offer a wide range of products, including Pokemon Centre merchandise, collectibles, clothing, video games, and more. Our selection includes items from both Pokemon Centre and other Pokemon related series and franchises. You can browse our products through our online store.
2. How can I place an order?
To place an order, simply browse our website and add items to your shopping cart. Once you’ve selected all your desired products, go to your cart and follow the checkout process. You will need to provide your shipping and payment information to complete your order.
3. Can I modify or cancel my order after placing it?
We strive to process orders quickly, so once an order has been placed and confirmed, we may not be able to modify or cancel it. If you need to make changes or cancel your order, please contact us immediately via email or phone. If your order has already shipped, we may not be able to accommodate changes.
4. What payment methods do you accept?
We accept several payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Other secure payment options (depending on availability)
Your payment is processed securely through a third-party payment processor.
5. Do you offer international shipping?
Currently, we ship to Canada and the United States of America. Certain products, such as Games Workshop items, sealed Magic: The Gathering products, and select other products, may have shipping restrictions to specific regions.
6. How much will shipping cost?
Shipping costs depend on your location and the weight of your order. During the checkout process, you will be able to view the shipping costs based on your address. We offer free shipping on orders over $200 within the continental United States (excluding remote areas and oversized orders).
7. When will my order ship?
Orders are typically processed and shipped within 0 to 4 business days after purchase. We do our best to ship orders as quickly as possible. If there are any delays with your order, you will be notified by email.
8. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment directly through the carrier’s website.
9. What is your return policy?
We offer returns within 14 days of delivery or pick-up, provided the product is in its original, unopened condition. You will be responsible for return shipping costs. Certain products, such as Trading Card Game singles, sealed products, sports items, clearance items, and randomized items (e.g., blind boxes, bundles), are non-returnable.
For more details, please refer to our Return Policy page.
10. Do you offer gift cards?
At this time, we do not offer gift cards. However, you can purchase items for a friend or loved one by having them shipped directly to their address.
11. How do I know if an item is in stock?
Product availability is shown on each item’s page. If an item is out of stock, we may provide an option for you to join a waitlist or notify you when the item is back in stock.
12. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team by:
- Email: [Your Contact Email]
- Phone: [Your Contact Phone Number]
- Contact Form: [Link to Contact Form]
Our support team is available to help with any inquiries or issues.
13. Do you offer any discounts or promotions?
We occasionally run special promotions or offer discounts. To stay informed about the latest sales, new product launches, and special offers, be sure to sign up for our newsletter or follow us on our social media channels.
14. How can I change or update my account information?
To update your account information, log in to your account on our website and visit the Account Settings section. You can update your personal information, shipping address, and payment methods here. If you have trouble updating your details, feel free to contact us for assistance.
15. Is my personal information secure?
Yes! We take your privacy and security seriously. We use industry-standard encryption (SSL) to secure your personal and payment information during transactions. For more details on how we protect your data, please refer to our Privacy Policy.
16. What should I do if my order arrives damaged?
If you receive a damaged item, please contact us immediately with your order number and photos of the damaged item. We will work with you to resolve the issue, whether by offering a replacement, return, or discount.
17. What do I do if I suspect fraudulent activity on my account?
If you notice any suspicious or unauthorized activity on your account, please contact us immediately so we can investigate the issue. We take fraud prevention seriously and will work to resolve the issue as quickly as possible.
18. Can I pick up my order in-store?
Yes! If you’re local, you can select In-Store Pickup during checkout. Your order will typically be ready for pickup within 3 business days. You’ll receive a notification when it’s ready, and you must show valid photo ID when picking up your order. If you want someone else to pick up the order for you, leave their name in the order notes.
Still have questions?
Feel free to contact us if you need assistance or have any other inquiries.